Shipping & Delivery

Every Maburg piece is already in the United States. We hold inventory across warehouses in several states, so your order ships domestically rather than travelling from overseas. In the rare event that an item cannot be fulfilled from US stock, we will contact you before your order is processed, explain the position and the timeline, and proceed only once you have agreed. We will not dispatch an order on terms different from the ones you bought on.

Delivery times

Standard delivery is 5–10 business days from the day you order, to addresses in the 48 contiguous United States. This is the complete time from placing your order to the item reaching your door.

Orders are processed within 48 hours. Orders placed after 2:00 pm Central Time, or at a weekend or public holiday, begin processing on the next business day.

Business days are Monday to Friday and exclude US public holidays.

Rural and remote addresses

Delivery time depends on your ZIP code and on which of our warehouses holds your item. We hold stock in California, Texas, Illinois, Florida and New Jersey, and each order is dispatched from whichever location has it.

Rural and remote ZIP codes, and addresses a long way from the fulfilling warehouse, can take longer than 10 business days. Freight carriers run less frequent routes to these areas, and some are served only on scheduled delivery days. If your order is going to fall outside the standard window, we will email you and tell you before the date passes rather than let it slip quietly.

Shipping cost

Standard curbside delivery is included in the price of every item. There are no shipping charges, fuel surcharges or handling fees added at checkout, and no minimum order value.

Where we deliver

We deliver to the 48 contiguous United States.

We do not currently deliver to Alaska, Hawaii, Puerto Rico or other US territories, PO boxes, or APO and FPO addresses. If you are outside our delivery area, please contact us before ordering and we will tell you honestly whether we can help.

How delivery works

Larger items such as sofas, sectionals, beds and dining tables travel by freight carrier rather than parcel courier. That means a different process from an ordinary package:

Confirmation. You receive an order confirmation by email immediately.
Tracking. As soon as the carrier scans your shipment we email you tracking details.
Scheduling. The freight carrier contacts you directly to arrange a delivery appointment, usually a four-hour weekday window. Please make sure the phone number on your order is one you answer, as carriers will not deliver without booking a window first.
Delivery. Standard service is curbside: the driver brings your item to the kerb, or to the entrance of your building. Freight drivers do not carry items indoors, take them upstairs, or unpack them as part of standard service.

Smaller items travel by standard parcel courier and are left in the usual way, without an appointment.

Before you order: measure the route

Please measure your doorways, hallways, stairwells and lifts against the boxed dimensions on the product page. A sofa that fits your room does not automatically fit the path to your room. Where an item is refused at the door, or cannot be delivered because of access, the outbound and return freight costs are payable by you and are deducted from any refund.

Please inspect your delivery

Examine the cartons before signing the carrier's paperwork. If you can see damage to the packaging, note it on the delivery receipt before the driver leaves, and photograph it. That single step makes a freight damage claim straightforward, and its absence makes one difficult.

Then email us within 48 hours of delivery with your order number and photographs of the damage, including the packaging. Our team reviews them and confirms the remedy in writing. Full details are in our refund policy.

Delays outside our control

Freight networks are occasionally disrupted by weather, road closures and carrier capacity. Where a shipment is delayed we will tell you as soon as we know, and what we are doing about it.

Cancellations

Orders are released to the warehouse immediately. If you need to cancel, email us straight away — where we can stop the order in time and approve the cancellation in writing, a 10% cancellation fee applies. Once an item has left the warehouse it cannot be cancelled.

Returns

We cover transit damage, manufacturing faults and items sent in error. We do not accept returns for change of mind, so please check the measurements on the product page against your room and the route into it before ordering. Full details are in our refund policy.